Appointment Types

We offer a range of different appointment types to support our various services and to offer our patients flexible arrangements. There are a number of benefits to our different appointment types and we endeavour to offer a range of options, both face-to-face and electronic, to assist our patients in accessing our services. 

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In-Clinic ("face to face"): Appointments offered in our clinic with your requested doctor.

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Video Consults*: Appointments via video. Video consults enable consultations to occur from home using a smartphone, tablet or computer. Our practice software will send you a link to connect to the video call when the doctor is ready at your appointment time. Video consults offer you the convenience to conduct your appointment from home, however there are limitations on what the doctor can offer via video. We always recommend patients schedule an in-clinic appointment if you require examination or if you're unsure. Video consults are well suited to patients requiring repeat prescriptions, referrals or to follow-up on results.

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Telephone Consults*: Appointments via telephone. Much like video consults, telephone consults offer patients a convenient and flexible option to access care from home. There are limitations on what the doctor can offer via telephone, and we encourage patients to schedule an in-clinic consultation if you require examination or if you're unsure. Telephone consults are well suited to patients requiring repeat prescriptions, referrals or to follow-up on results. 

 

Extended Consults: Double/extended consultation times for complex issues or for patients wanting to discuss multiple issues. These appointments are double the length of our standard consultation times and are a great option for patients wishing to discuss multiple items or with complex matters that they believe may require additional time. Services that require a long consult include skin checks, mental health care plans and new patient consultations along with a number of other services. Please speak with our friendly reception staff if you're unsure whether you need an extended consult.

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*Medicare requires a patient has a face-to-face ("in-clinic") consult with one of our doctors every 12 months to be eligible to receive a rebate on their telephone and video consults. If you are unsure whether you have had an in-clinic consult in the past 12 months please speak with our reception staff and they can advise if you're eligible. 

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